Return & Refund Policy
Last updated: 26.07.2026
This Return & Refund Policy explains the conditions for cancelling orders, returning products, requesting exchanges and receiving refunds for purchases made from AISHO through https://byaisho.com.
Nothing in this Policy limits any mandatory consumer rights available under the applicable laws of the United Arab Emirates.
1. Voluntary Return Period
You may request a voluntary return within 7 calendar days from the date you receive your order.
Return requests submitted after this period may not be accepted unless the product is defective, damaged, incorrectly supplied, materially different from its description or the customer has another right under applicable law.
2. Return Conditions
To be eligible for a voluntary return, the product must:
• Be unused, except for a reasonable fitting where applicable
• Not have been worn, washed, altered, stained, damaged or exposed to perfume, cosmetics or other substances
• Be in its original condition
• Have all original tags and labels attached
• Be returned with its original packaging and included accessories, where applicable
• Be accompanied by proof of purchase or the relevant order number
AISHO may decline a voluntary return if the product does not meet these conditions.
These conditions do not limit the customer’s rights where the product is defective, damaged, incorrectly supplied or does not conform to the order or its stated description.
3. Accessories and Hygiene-Sensitive Items
Accessories or hygiene-sensitive products may not be eligible for a voluntary return or exchange if they have been worn, used, opened, unsealed or cannot reasonably be resold for hygiene or product-preservation reasons.
This exclusion does not apply where the product is defective, damaged, incorrectly supplied, materially different from its description or where a return, replacement or refund is otherwise required by applicable law.
4. Sale and Discounted Items
Sale and discounted items may be returned or exchanged under the same conditions as regular-priced items unless a different condition is clearly displayed before purchase.
Mandatory consumer rights relating to defective, damaged, incorrectly supplied or misdescribed products remain unaffected.
5. Exchanges
An exchange may be requested within the applicable return period if the requested size, model or product is available in stock.
The returned product must satisfy the applicable return conditions.
If the requested replacement is not available, AISHO may offer an alternative product or process an approved refund.
Any price difference and additional delivery charge will be confirmed before the exchange is completed.
6. Order Cancellation Before Dispatch
A cancellation request may be submitted before the order has been dispatched.
If a shipping charge is confirmed after the order is placed and the customer does not accept that charge, the customer may request cancellation before dispatch. In that case, the amount already paid for the cancelled products will be refunded to the original payment method.
A cancellation cannot normally be guaranteed after the order has been handed to the courier. Once dispatched, the order will be handled under the applicable return conditions.
7. Return Shipping Costs
For a voluntary return or exchange, the customer is responsible for the return shipping cost and, where applicable, the cost of sending an exchanged product.
Original delivery charges, customs duties, import taxes and other third-party charges are not normally refundable for a voluntary return, unless otherwise confirmed by AISHO or required by applicable law.
AISHO will bear the reasonable return and replacement delivery costs where:
• The product has a confirmed defect
• The product was damaged before delivery
• The wrong product was sent
• The order was incorrectly fulfilled by AISHO
• AISHO is otherwise required to bear those costs under applicable law
Please contact AISHO before returning a product. Products should not be sent without receiving the applicable return instructions.
8. Damaged, Defective, Incorrect or Misdescribed Products
If you receive a damaged, defective, incorrect, incomplete or materially misdescribed product, please contact AISHO as soon as reasonably possible, preferably within 48 hours of delivery.
Reporting the issue promptly helps us investigate the delivery and product condition. Failure to contact us within 48 hours does not by itself remove any mandatory rights available under applicable law.
Please provide:
• Your order number
• A description of the issue
• Clear photographs or video evidence where reasonably available
• Photographs of the packaging and delivery label where relevant
• Your current contact details
After reviewing the request, AISHO will provide an appropriate remedy in accordance with the circumstances and applicable law. This may include return and refund, replacement, exchange or another agreed solution.
9. Inspection and Refund Process
Returned products will be inspected after they are received.
AISHO will notify the customer whether the return has been approved, whether further information is required or whether the product does not meet the applicable voluntary return conditions.
Where a refund is approved, it will be initiated to the original payment method, normally within 5–10 business days after approval.
The time required for the refunded amount to appear in the customer’s account may depend on Stripe, the issuing bank or the payment provider and is outside AISHO’s direct control.
If only part of an order is returned, the refund will be calculated for the approved returned products and any other refundable amounts applicable to that return.
10. Refunds for Cancelled Orders
Where an order is successfully cancelled before dispatch, the approved refund will be initiated to the original payment method.
If the cancellation results from the customer declining a shipping charge that was confirmed only after checkout, the amount paid for the cancelled products will be refunded.
Any refund processing time may depend on Stripe, the issuing bank or the payment provider.
11. How to Request a Return, Exchange or Cancellation
To submit a request, please contact:
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
Website: https://byaisho.com
Please provide:
• Your order number
• The product concerned
• The reason for the request
• The requested solution
• Supporting photographs or videos where relevant
AISHO will review the request and provide the applicable return address and instructions.
12. Contact and Complaints
If you have a question or complaint concerning a return, exchange, cancellation or refund, contact AISHO using the details above.
We will review the matter and respond with the available information and proposed resolution.
Nothing in this Policy limits any mandatory consumer rights available under the applicable laws of the United Arab Emirates.
1. Voluntary Return Period
You may request a voluntary return within 7 calendar days from the date you receive your order.
Return requests submitted after this period may not be accepted unless the product is defective, damaged, incorrectly supplied, materially different from its description or the customer has another right under applicable law.
2. Return Conditions
To be eligible for a voluntary return, the product must:
• Be unused, except for a reasonable fitting where applicable
• Not have been worn, washed, altered, stained, damaged or exposed to perfume, cosmetics or other substances
• Be in its original condition
• Have all original tags and labels attached
• Be returned with its original packaging and included accessories, where applicable
• Be accompanied by proof of purchase or the relevant order number
AISHO may decline a voluntary return if the product does not meet these conditions.
These conditions do not limit the customer’s rights where the product is defective, damaged, incorrectly supplied or does not conform to the order or its stated description.
3. Accessories and Hygiene-Sensitive Items
Accessories or hygiene-sensitive products may not be eligible for a voluntary return or exchange if they have been worn, used, opened, unsealed or cannot reasonably be resold for hygiene or product-preservation reasons.
This exclusion does not apply where the product is defective, damaged, incorrectly supplied, materially different from its description or where a return, replacement or refund is otherwise required by applicable law.
4. Sale and Discounted Items
Sale and discounted items may be returned or exchanged under the same conditions as regular-priced items unless a different condition is clearly displayed before purchase.
Mandatory consumer rights relating to defective, damaged, incorrectly supplied or misdescribed products remain unaffected.
5. Exchanges
An exchange may be requested within the applicable return period if the requested size, model or product is available in stock.
The returned product must satisfy the applicable return conditions.
If the requested replacement is not available, AISHO may offer an alternative product or process an approved refund.
Any price difference and additional delivery charge will be confirmed before the exchange is completed.
6. Order Cancellation Before Dispatch
A cancellation request may be submitted before the order has been dispatched.
If a shipping charge is confirmed after the order is placed and the customer does not accept that charge, the customer may request cancellation before dispatch. In that case, the amount already paid for the cancelled products will be refunded to the original payment method.
A cancellation cannot normally be guaranteed after the order has been handed to the courier. Once dispatched, the order will be handled under the applicable return conditions.
7. Return Shipping Costs
For a voluntary return or exchange, the customer is responsible for the return shipping cost and, where applicable, the cost of sending an exchanged product.
Original delivery charges, customs duties, import taxes and other third-party charges are not normally refundable for a voluntary return, unless otherwise confirmed by AISHO or required by applicable law.
AISHO will bear the reasonable return and replacement delivery costs where:
• The product has a confirmed defect
• The product was damaged before delivery
• The wrong product was sent
• The order was incorrectly fulfilled by AISHO
• AISHO is otherwise required to bear those costs under applicable law
Please contact AISHO before returning a product. Products should not be sent without receiving the applicable return instructions.
8. Damaged, Defective, Incorrect or Misdescribed Products
If you receive a damaged, defective, incorrect, incomplete or materially misdescribed product, please contact AISHO as soon as reasonably possible, preferably within 48 hours of delivery.
Reporting the issue promptly helps us investigate the delivery and product condition. Failure to contact us within 48 hours does not by itself remove any mandatory rights available under applicable law.
Please provide:
• Your order number
• A description of the issue
• Clear photographs or video evidence where reasonably available
• Photographs of the packaging and delivery label where relevant
• Your current contact details
After reviewing the request, AISHO will provide an appropriate remedy in accordance with the circumstances and applicable law. This may include return and refund, replacement, exchange or another agreed solution.
9. Inspection and Refund Process
Returned products will be inspected after they are received.
AISHO will notify the customer whether the return has been approved, whether further information is required or whether the product does not meet the applicable voluntary return conditions.
Where a refund is approved, it will be initiated to the original payment method, normally within 5–10 business days after approval.
The time required for the refunded amount to appear in the customer’s account may depend on Stripe, the issuing bank or the payment provider and is outside AISHO’s direct control.
If only part of an order is returned, the refund will be calculated for the approved returned products and any other refundable amounts applicable to that return.
10. Refunds for Cancelled Orders
Where an order is successfully cancelled before dispatch, the approved refund will be initiated to the original payment method.
If the cancellation results from the customer declining a shipping charge that was confirmed only after checkout, the amount paid for the cancelled products will be refunded.
Any refund processing time may depend on Stripe, the issuing bank or the payment provider.
11. How to Request a Return, Exchange or Cancellation
To submit a request, please contact:
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
Website: https://byaisho.com
Please provide:
• Your order number
• The product concerned
• The reason for the request
• The requested solution
• Supporting photographs or videos where relevant
AISHO will review the request and provide the applicable return address and instructions.
12. Contact and Complaints
If you have a question or complaint concerning a return, exchange, cancellation or refund, contact AISHO using the details above.
We will review the matter and respond with the available information and proposed resolution.